Which of the following is NOT considered a competency for flight leaders?

• A. Effective communication
• B. Understanding of airline marketing strategies
• C. Problem solving and decision making
• D. Customer experience excellence

Answer: (B)

The competency that is not typically considered essential for flight leaders is an understanding of airline marketing strategies. Flight leaders are primarily focused on the operational aspects of flight management, ensuring safety, efficiency, and effective communication among the crew and with passengers.

Effective communication is crucial for providing clear instructions and addressing any issues that arise during a flight, which fosters teamwork and ensures a positive atmosphere. Problem solving and decision making are also key competencies, as flight leaders must quickly resolve issues that could impact the flight's safety or operational efficiency. Customer experience excellence relates to the ability to ensure passengers have a positive experience, aligning with the flight leader's role to uphold the airline's service standards.

While an understanding of marketing could benefit an airline’s overall strategy, it is not a core competency required for the role of flight leaders, who are more involved in immediate operational tasks rather than marketing decisions.