Which of the following is NOT listed as a standard of performance?

• A. Safety
• B. Teamwork
• C. Innovation
• D. Customer Service

Answer: (C)

Innovation is not listed as a standard of performance because it typically refers to the process of developing new ideas, products, or methodologies, rather than a specific benchmark for evaluating performance. Standards of performance are generally established to measure how well an organization or individual meets certain expectations in key areas that directly impact operational success and customer satisfaction.

In contrast, safety, teamwork, and customer service are all critical standards of performance that organizations often prioritize. Safety ensures that employees and stakeholders are protected, teamwork emphasizes collaboration and effective communication among team members, and customer service focuses on meeting and exceeding customer expectations to foster loyalty and satisfaction. Each of these areas represents clear evaluative criteria that can be objectively assessed to maintain and improve overall performance within an organization.