Which of the following is NOT a reason to consult OBSS?

• A. Cabin supplies
• B. Service standards
• C. Passenger feedback
• D. Technical manuals

Answer: (C)

Consulting Operational Business Support Systems (OBSS) is typically centered around retrieving and managing operational data relevant to various aspects of airline operations. While passenger feedback is indeed an important element of airline services, it generally does not fall under the functional scope that OBSS is designed to address.

OBSS is mainly utilized for managing tangible operational aspects like cabin supplies, which pertain to the inventory and management of items necessary for in-flight services. Service standards also relate closely to operational procedures and expectations that need monitoring for compliance. Technical manuals contain critical operational guidelines and regulations, ensuring that staff adhere to necessary protocols and standards.

Passenger feedback, while valuable for improving overall service quality and understanding customer satisfaction, is primarily a qualitative element rather than a directly operational one; hence, it would not be a primary reason to consult OBSS. Instead, feedback is usually analyzed through other systems dedicated to customer relationship management or data analytics focused on service improvement. This distinct functional focus is why passenger feedback is not typically included as a reason to consult OBSS.