Which guide would you refer to for flight service standards?

• A. Service Procedures Guide
• B. OBSS>service standards
• C. OBSS>operation guide
• D. Safety and Security Protocols

Answer: (B)

The guide that should be referred to for flight service standards is the OBSS>service standards. This guide specifically outlines the operational best practices and expectations for service performance in flight operations. It provides detailed information on how services should be delivered to ensure consistency and quality, which is crucial for maintaining high service levels and meeting customer expectations.

While the other options may contain relevant information regarding procedures and protocols, they do not directly focus on the specific standards of service provided during flights. The Service Procedures Guide might cover various operational procedures, but it lacks the specialized focus on service standards that is found in the OBSS>service standards. Similarly, the OBSS>operation guide would cover broader operational protocols rather than explicitly detailing service standards, and Safety and Security Protocols concentrate on compliance and safety measures rather than service delivery.