What would the Guest Service Tool (GST) typically be used for during a flight?

• A. Managing emergency situations
• B. Enhancing the passenger experience
• C. Tracking baggage information
• D. Documenting flight data

Answer: (B)

The Guest Service Tool (GST) is primarily designed to enhance the passenger experience during a flight. It serves as a comprehensive platform for flight attendants and crew members to access vital information about passengers, such as their preferences, special requests, and any relevant updates during the flight. By utilizing this tool, the crew can provide personalized service, ensuring that each passenger feels valued and catered to, which is a key component of overall customer satisfaction in the airline industry.

The other uses listed, while important in their own respects, do not capture the primary focus of the GST; it is not specifically designed for managing emergency situations or documenting flight data. Tracking baggage information might relate indirectly to guest services, but it is not the central function of the GST as enhancing the passenger experience is its main goal.