What type of resource is OBSS classified as?

• A. Operational Resource
• B. Service Management System
• C. Customer Relationship Management
• D. Inventory Control System

Answer: (B)

OBSS, or Operational Business Support System, is classified as a Service Management System. This classification is based on its role in facilitating the management of services within a business context. Service Management Systems like OBSS are designed to ensure that services are delivered effectively and efficiently, which includes functionalities for managing service requests, incident management, and overall service quality.

These systems support the processes and workflows necessary for maintaining service levels, improving customer satisfaction, and ensuring compliance with service agreements. By categorizing OBSS as a Service Management System, it encapsulates its purpose in optimizing service delivery and supporting operational processes, which distinguishes it from resource types focused on other functions such as inventory management or customer relationship handling.