What term describes the error that occurs when team members have the right intent but perform wrongly?

• A. Intentional non-compliance
• B. Proficiency error
• C. Procedural error
• D. Communication error

Answer: (C)

The term that describes the error occurring when team members have the right intent but perform wrongly is a procedural error. This type of error happens when the necessary steps or procedures to achieve a desired outcome are not followed correctly, even though the individuals involved are well-intentioned. In many cases, this can stem from misunderstandings of the procedures, insufficient training, or failure to adhere to established protocols.

Understanding procedural errors is crucial because they often do not imply a lack of effort or commitment from the team members but rather point to gaps in processes or knowledge. It's important for teams and organizations to identify and address these errors to improve performance and ensure that good intentions lead to successful outcomes.