What must be verbally confirmed during exit row briefings?

• A. That customers have received special treatment
• B. That customers have been visually assessed and briefed before door closure
• C. That customers are aware of flight delays
• D. That customers have completed safety training

Answer: (B)

During exit row briefings, it is essential to verbally confirm that customers have been visually assessed and briefed before door closure. This confirmation ensures that all passengers seated in exit rows understand their responsibilities and the actions they need to take in the event of an emergency. Exit row passengers must be physically capable of assisting in an evacuation and must comprehend the safety instructions provided to them. Verbal confirmation reinforces that they are prepared and aware of the critical nature of their roles, contributing to overall passenger safety.

While the other choices may include relevant factors in the broader context of passenger management and safety, they do not focus specifically on the crucial requirement for exit row passengers to be assessed and briefed, which is vital for ensuring their readiness to assist in an emergency situation.