What is the proper protocol when there is a communication issue during service?

• A. Wait for instructions from the supervisor
• B. Immediately address with the crew
• C. Contact the Operations Control Center
• D. Use hand signals to communicate

Answer: (C)

The proper protocol when there is a communication issue during service is to contact the Operations Control Center. This option is considered best practice because the Operations Control Center has the resources and authority to resolve communication problems efficiently. They can provide guidance, facilitate communication, and ensure that all team members are informed about any changes or necessary actions to address the issue at hand.

When communication issues arise, it is crucial to involve a centralized authority that can coordinate efforts and provide the necessary support to maintain service continuity. This approach minimizes confusion and helps ensure that all personnel receive a clear and unified message.

Other options may involve taking steps that could lead to further miscommunication or delays. For instance, waiting for instructions from a supervisor may cause unnecessary delays, as the supervisor might not be immediately available or aware of the situation. Addressing the issue immediately with the crew could lead to fragmented responses and confusion, particularly if not all crew members are aware of the situation. Lastly, using hand signals can be useful in specific situations but is generally inadequate for addressing complex communication issues, as it limits the information that can be conveyed and may not be universally understood among team members.